How to track my order?

After you made an order on this website, you will receive either a confirmation email from us or a payment notification from your card's company.

International shipping is available. However, due to the pandemic, delivery to a few countries has been suspended. Click here to see whether your country is on the list. If it is, check your email again, we should have contacted you and issuing a refund.

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Your order will be dispatched with Chunghwa Post, and hanged over to your country's post office after landing

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Express shipping

Standard

Shipping and EMS

DHL is the only private delivery company available at the moment. Enter your waybill number to view  detailed tracking information.

Where can I find my package number?

You will receive a shipping notification via email, that means we have already sent out your package. To speed up delivery time, almost all packages are registered airmails.

Which shipping carrier does it use?

As for the shipping carriers, we are using standard shipping, EMS (express mailing service offered by the post office) and DHL express shipping. If your package number starts with "R" or "C", and ends with "TW", it is probably processed by the post office. If your package number is consisted of numbers only, your package is sent with DHL.

If you have any shipping preferences, please contact us before you check out your cart.

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