Does shipping affected by the covid-19?
Postal services to some places are affected due to the reduction of flights. By placing an order you confirmed that you read and accepted these temporary conditions.
The shipping time is extended -- last updated on 6 June
Most items are handmade and shipped from Taiwan, an Asian island in the western Pacific Ocean. Some of them may be transferred to Hong Kong for faster shipping.
With the rapidly increasing demand for medical supplies and online shopping packages, the customs required extra time to handle all international goods.
Therefore, the estimated arrival time of standard shipping has been set as 14-21 days in the US, and for some countries, such as Canada and Australia, express mailing service is used (arrival time: within 7 days)
Short break for CNY Holiday -- 10-16 Feb 2021
Orders made in this week will be processed on 17 Feb. Kindly pm us if you have any questions, we will get back to you as soon as possible.
Orders to the UK -- since 11 Jan 2021
Taiwan> Hong Kong> London> other cities
Each order may take 14 days to arrive.
INTERNATIONAL SHIPPING -- since 1 Jan 2021
After the jolly season, the postal services are back to normal. However, orders may take extra time because of covid-19. Estimated arrival time: 7-14days.
Express Mail Service is optional. Estimated arrival time: within 7 days.
United Kingdom: Orders may be hold in customs in your country until the end of lockdown period.
EMS ONLY for these countries: Canada, Australia, New Zealand, Belgium, Czech Republic, Sweden, Switzerland, Italy, Cambodia. Shipping fee ranged from 18 to 25 USD according to weight.
Refund is not accepted -
We do not accept exchange and refund. If you want to know more about the delivery condition of your country, kindly contact us by message.
Thank you for your understanding.
How long does it take to make a personalized Orgonite?
7 to 10 days. Estimated time of arrival depends on the size of item and shipping services in each country. Please pm us your preferred gemstone and primary color.
Are there special offers at the moment?
New Year Sale 5-12 Jan 2020 --- Coupon can be used in Germany, France, Poland, and Singapore.
Christmas Sale before 11 Dec 2020 ---- Up tp 50% off chosen items included some Terahertz stones, home decorations, energy charging plates, and crystal sets! Discount automatically applied when check out.
Buy 1 Get 1 Free before 30 Jul 2020 ---- Special offer available for any necklace in our shop
1) Buy 1 get 1 free, buy 2 get 2 free, and so on. 2) Delivering to the same address only. 3) Ship to all countries but please check our latest updates for shipping. 4) The extra necklace(s) you will receive has the same/similar value of the necklace you order. 5) No discount coupon can be used in this promotion. 6) Refund is not accepted in this promotion. Om Orgonite reserves the right of final decision.
Returns & exchanges
A return/refund will be taken into consideration for the following circumstances:
- The address written on package/parcel, or electronic customs information submitted online is different to the address that buyer provided, therefore the package is failed to deliver;
- postal services are suspended between countries due to the pandemic, and the buyer cannot afford the extra cost of private delivery services eg. DHL, UPS;
- the package return to the sender by the post office after the package is stated as unclaimed. Buyer will be responsible for the shipping and return shipping charges.
Except under special circumstances, we don't accept returns, exchanges, or cancellations but please let us know if you have any problems with your order, thank you very much.
Disclaimer: Those are experimental Orgone accumulator devices; they are neither for medical use nor a substitute for professional medical care. If you have any medical conditions, please consult with a physician or other healthcare professional regarding any health-related diagnosis or treatment options.
Can I pay with Visa and other credit cards?
Yes, here is how to pay with a credit card:
1. When you check out, click on "Check out with Paypal".
2. Select "Pay with a Card" below the log in button.
3. Insert your card info and shipping address.
4. When the payment is accepted, there will be a "Thank you for your order" page.
5. You will receive a confirmation email.
If you have any questions about payment, please contact us immediately.
Can I purchase a gift to a friend?
Yes. Each Item is shipped in a bubble mailer envelope and gift-wrapped, contect us after purchase if you want to add a message to the recipient. p.s. please make sure the address is correct.
Lost in mail policy
Every order is important to us. Please let us know if you have any problems or concerns.
International Shipping Fee Adjustment Notice (8 MAR 2021)
Because of the pandemic, there is a sudden increase in shipping fee (double of the original fee), each order is charged "Emergency Situation Surcharge".
We are trying our best to cover the extra cost but cannot avoid necessary costs - WE DO CARE ABOUT THE QUALITY OF PACKAGING AND DELIVERY SERVICE. Therefore, shipment to the US will be adjusted to $6.5, UK $12, Rest of the world $8.
Meanwhile, the "Free Shipping for orders $35 in the US" policy is temporarily suspended. We wish to offer a free shipping guarantee again very soon.